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Access over 180 accredited general insurance training courses in both text and streaming video formats, including personal lines, commercial lines, auto, farm, professional management and personal skills courses.
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Access numerous adjuster specific accredited courses plus general insurance training courses in both text and streaming video formats including a 3-part Adjusters Privacy Compliance Program.
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Access over 70 accredited Life/A&S insurance training courses in both text and streaming video formats including errors & omissions insurance, money management planning process and insurance and estate planning.
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Alberta Insurance Adjusters and Alberta Insurance Brokers: AIC# 42949
The Wawanesa Habitation policy wordings are reviewed on a regular basis to ensure that the wordings are clear and consistent with Wawanesa’s underwriting and claims intent. In many instances, the Insurance Bureau of Canada (IBC) Advisory wordings were adopted. The wordings consist of two sections: Section I – Property Coverage and Section II – Liability Coverage. This wording booklet is also applicable to the habitational portion of Farm risks and is contained verbatim in ‘Your Farm Insurance Policy’
The policy wordings are reviewed on a regular basis to ensure that the wordings are clear and consistent with our underwriting and claims intent. In many instances, the Insurance Bureau of Canada (IBC) Advisory wordings were adopted.
The purpose of this learning opportunity is to highlight the changes that were made to the wordings effective January 1, 2015. It is not meant to cover all aspects of Habitation coverages.
Topics include:
Included as part of the ILScorp General Insurance CE Subscription
Included as part of the ILScorp Adjuster CE Subscription
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Credit Hours: 1
Credit Type: General/Adjuster – Technical
Accrediting Provinces: BC, AB, SK, MB, ON
Credit #: AIC# 42949; MB# 26233
It is recommended that you download ‘Your Personal Insurance Wording 2015’ from the resource tab located in this online course. The wording booklet will be a valuable tool as you continue with the online course.
Here is an example of some definitions that are new to the Wawanesa wording booklet:
“Aircraft” is newly defined and includes, airplanes, helicopters, hot air balloons, drones, unmanned aerial vehicles (UAV) and hovercrafts. It is important to include UAVs and drones in the definition to reduce ambiguity. In the past the common language definition of aircraft was relied upon. Over time technology has changed and by providing a proper definition it adds clarity to the intent of what is meant to be covered.
“Pollutant” means any solid, liquid, gaseous or thermal irritant or containment, including but not limited to fuel oil, vapour, soot, chemicals, pesticides, herbicides, waste and smoke from agricultural smudging or industrial operations. The addition of Pollutant to the Homeowner wording ensures consistency with the the Farm wordings, which previously contained this definition.
“Spouse” used to be embedded in the definition of Insured and Residence Employee. Spouse is now defined to closely follow the Ontario Family Law Act, which has been vetted by the Supreme Court of Canada.
“Surface Waters” means water or natural precipitation temporarily diffused over the surface of the ground, not caused by “flood” or escape of water from a “domestic water container” or “watermain”. The concerns regarding surface waters has increased due to catastrophes over the last few years and needed to be addressed.
“Watermain” means a pipe forming part of a water distribution system, which conveys consumable water but not waste water. This is an important definition when discussing the water exclusion that will be addressed later.
The following definitions have been revised from the previous version of the booklet.
“Business” has been clarified to read “the continuous or regular pursuit undertaken for financial compensation, including any trade, profession or occupation”.
“Computer Software” and “Software” have been combined under one definition; and means computer programs and/or instructions stored on electronic media, excluding video games of any kind
“Dwelling” has been expanded to include: ‘…described on the Declarations wholly or partially occupied by you as a private residence’
“Vacant” and “Vacancy” has been a contentious issue within the industry and there have been many prominent court cases on the issue. To clarify the issue further, the wording has been revised to:
Referring to the circumstance where, regardless of the presence of furnishings:
a.All occupants have moved out with no intention of returning to reside continuously in the dwelling and no new occupant has taken up residence OR
b.Where a newly constructed or acquired dwelling, no occupant has yet taken up residence
Source Alberta Insurance Council and the office of the Fire Commissioner
Recognizing the burden the normal reporting system (Form 1242) would place on insurers and adjusters, the Office of the Fire Commissioner (OFC) has developed an abbreviated insurance loss system to capture fire loss data associated with the Fort McMurray fires. The OFC has developed a mapping solution that will allow companies to add the total fire loss and the loss payable by insurers. No other information will be required.
Regional Municipality of Wood Buffalo (RMWB) Fire Insurance Reporting
Background
The Safety Codes Act: Administrative Items Regulation (2004), sections 8, 9, 10 refer to the mandatory requirement for a municipality to report a fire that causes a fatality, injury or dollar loss to the Office of The Fire Commissioner (OFC). Section 11 refers specifically to insurers to report fires for which “that company is interested as insurer”.
Based on previous experience with mass loss reporting after the 2011 Slave Lake wildfire; the OFC has developed a faster and more readily accessible reporting tool. The OFC is aware of the enormous task of reporting all loss fires in the RMWB following the recent wildfire.
The tool chosen to collect data is a mapping product from ESRI Inc. that allows data collection via a series of points on a map (http://www.esri.com/products/collector-for-arcgis). Fire Safety Codes Officers (SCO) from across the province deployed to the RMWB and collected 7,716 data points, along with pictures that represent homes, outbuildings, vehicles and other losses.
Workflow
Since the information gathered by SCO’s begins to create a loss report, insurance companies and adjusters will not be required to submit a 1242 Insurance Report for every loss. Instead, adjusters will be asked to update the information within the map tool by first locating their client’s address and then editing the appropriate point representing that particular loss to include only the loss value and claim paid out. Adjusters can see the attached images for each point to help validate and qualify their loss estimates and payouts.
Please note that this tool is specifically for reporting on property damage directly incurred due to the RMWB wildfire and is not intended to replace previous or subsequent fire reporting in the province at this time.
Access
In order to gain access to the map, companies must provide a list of their intended users. The list must be in a csv (comma separated values) and contain the following: A header (first line) with these field names: Email, First Name, Last Name, Username.
This list can be sent to Kevin.McClement@gov.ab.ca and Micha.Jurisic@gov.ab.ca. Kevin McClement is the lead on managing this information. However, any questions or concerns can be sent to both recipients.
An automatic invite will be sent from ArcGIS Online to the identified email address. Once received, users can follow the link in the message to configure their profile, set a security question and create their password. Instructions on using the application are attached.
The Fire Commissioner’s Office’s answers to the questions asked by an insurer about the reporting process may help you too, so we are sharing this withyou. Please note that if you have questions, please ask the Fire Commissioner’s office.
Questions asked by insurer:
Could you please clarify if this is loss reporting for any “payout” regarding the FM fires?
It states “Please note that this tool is specifically for reporting on property damage directly incurred due to the RMWB wildfire” so would this include any claim where we simply paid the Mass evacuation or we may have paid for a fridge to be replaced, or just food or, simply cleaning of the home/contents due to smoke?
Answer: insurance companies must report a fire loss to Office of the Fire Commissioner (OFC).
Normally, the way the reporting currently happens is that the fire department would submit a fire report to the OFC and then the owner’s insurance company would submit an insurance report containing the loss values. So, on a homeowner’s property there may be a home, vehicle, and detached garage. Let’s say the home was destroyed and you’ve paid out $250,000 for the building loss and $125,000 for the contents. That would go into the fields in the picture for the home report. In a new report, you would enter that the garage had minor damage resulting from the house fire, say $7,000 for new siding and $0 contents loss. The vehicle has cosmetic damage so you would pay to have the vehicle restored, costing $5,000.
If you have a claim where no direct fire damage was the cause, you would not report this to the OFC. Unsafe fridges, cleaning and other items not directly impacted by fire would not be a reportable loss to the OFC.
What investigators collected in the mapping tool are direct fire losses. We created a simplified form so that adjusters can go in afterward and enter the claim amount, payout and totals. Look up the claimant’s address and you can edit each investigation to complete the loss report.
Any questions or concerns can be sent to Kevin.McClement@gov.ab.ca and Micha.Jurisic@gov.ab.ca.
For all other Canadian Insurance Continuing Education Requirements and Record Keeping please visit the ILScorp RESOURCE CENTER
QUESTION:
Do I have to complete continuing education credits to renew my licence?
ANSWER:
With the exception of Canadian non-residents who are licensed in a jurisdiction which has mandatory CE requirements, hail agents and adjusters, and restricted insurance agents (RIA), all other licensees are required to fulfill annual continuing education credit criteria.
Get CE Credits Online
Customer Service Training
With the changes announced to the Customer Service Standard, many organizations will have additional people that require training.
ILScorp offers an online AODA training course that includes the mandated information and provides proof of training. This is a quick and easy way to train those staff, volunteers, and Board Members who will be required receive it. This course also qualifies for 1 RIBO Management CE hour.
The July 1, 2016 Changes. The first concerns the definition of a large organization. Up to now, under the Customer Service Standard, an organization was considered large if it had 20+ employees. This was in contrast to the Integrated Accessibility Standards Regulation (IASR) which defined a large organization as being one with 50+ employees. As of July 1st onwards, organizations with 50+ employees will be considered large under the Customer Service Standard, as well as the IASR.
Another important change as of July 1st is that all staff and volunteers, regardless of their contact with the public, must receive training on the Customer Service Standard. Previously only those who dealt directly with the public had to be trained. This means that all staff, volunteers, and Board Members must receive training on all five AODA standards but only organizations with 50+ employees have to keep a record of that training. Nonprofits and businesses who have not trained everyone in their organization on the Customer Service Standard will be required to do so.
The final amendment concerns service animals. The government has expanded the list of professionals authorized to provide documents indicating the need for a service animal. Doctors and nurses were originally the only ones allowed to provide such authorization, but the list now includes psychologists, psychotherapists, audiologists, chiropractors and optometrists.
