Communications Archives

Be a Better Manager – Five Key Tips For Leadership Success

Mar 31, 2014 | News

Transitioning from employee to manager can be challenging, but understanding how to be a good manager can make all the difference for your own and your department’s success.

Research shows that a positive relationship with your manager directly influences your job satisfaction. The way you manage your projects and employees affects the productivity of your entire department and company — so mastering management skills is crucial. Entrepreneur.com’s expert teachers from lynda.com recommend the following five things to focus on:

1. Pick the right management style. There is a range of management styles and all are a blend of three key behaviours: how much task direction you provide through instructions and training; how much autonomy you give employees in making decisions; and how much you invest in building relationships through open communication, coaching and engaging employees.

We all have a natural style of management, but it’s only going to be effective part of the time. It will be the perfect fit for some of your employees, and they will thrive under you. But if you want your entire team to thrive, you must be willing to become versed in more than one style. More importantly, you need to know when and how to switch between them.

2. Become more persuasive. Dr. John Ullmen, a professor of management and organizations at UCLA, notes that “our passion to persuade often exceeds our ability to convince,” because we only use a narrow range of tactics, focusing on the ones that would convince us. To become more persuasive, expand your toolkit.

Ullmen believes there are 12 tactics you can use in varying combinations to create success. These range from the informational, such as rational analysis and citing credible sources; the strategic, aligning with high-level goals or with key values; to the interpersonal of leading by example. Become versed in all 12 tactics, and choose the combination that will best convince your intended audience.

3. Get clear about accountability. Part of your role is to hold people accountable for results. However, it’s highly unlikely that your direct reports are actually working on the right priorities. Scott Blanchard, co-author of Leverage Your Best, Ditch the Rest, conducted a study asking managers to make a list of priorities for each employee. Then employees were asked to make their own list. The average agreement between them was only 21 percent.

Clearly communicate your expectations to your employees and check in periodically to ensure you’re still on the same page. Only hold people accountable for the issues that really matter and be a role model for accountability yourself.

4. Engage your employees. Employee engagement is a key contributor to increased retention and productivity. According to MBA professor Todd Dewett, engaged employees feel emotionally attached to their work, and identify with the whole organization. Yet studies show that 70 percent of U.S. employees are disengaged.

Common mistakes that managers make are confusing engagement with motivation, assuming that their employees share their own level of engagement, and using the same tactics with every employee. Your efforts will be most effective when you tailor them to each employee individually.

5. Resolve cross-department conflict. Working across functions and teams is a normal practice in modern business. Eventually, every manager faces cross-department conflict. Simon T. Bailey, author of top business book Release Your Brilliance, believes that conflict occurs when there is a fight for resources, a weak relationship and a lack of communication between departments.

He recommends first, build rapport and connection with the other team. Learn more about their goals and their challenges. Next, be willing to give to get. Focus on how you can help them achieve a win. Then later, have the courage to ask for their help in return. Work together to focus on what is best for the company and put the integrity of the brand before individual or department goals.

By using these effective strategies, you’ll be a better manager, enhancing the success of your company and accelerating your career.

Excerpted from Entrepreneur.com

Still looking to develop your communication skills? ILScorp has launched a new online course: “Secrets for Exceptional Speaking” to meet this growing need among professionals in all industries. This online video course teaches an innovative approach to public speaking, presentations, and communication skills, using the trade-marked Hendrie Method. This top-rated program is now available online exclusively in Canada through ILScorp.

Are You an Exceptional Speaker? Become One With the Three Key Elements of The Hendrie Method

Feb 19, 2014 | News

We’ve all seen an exceptional speaker command a room, and listened while presenters struggled. What is different about an exceptional speaker? An exceptional speaker has the ability to look relaxed and speak naturally. In practicing public speaking, we are often told to use body language and make eye contact, but this is not enough. We are told to be more conversational, to “Relax. Be confident. Just be yourself.” But telling someone to do something is not teaching how to do it.

Conventional speaking courses teach participants how to prepare a presentation, but not how to prepare yourself personally. You are usually the most neglected part of your presentation. Speakers need to be given the necessary technique for looking natural and taught to implement it effectively.

The trade-marked Hendrie Method successfully teaches what is generally considered an inborn talent. Effective speaking is not just talent; it is knowing the right technique. The Hendrie Method is an innovative approach to presentation and communication skills. It’s a technique that you can apply to different communication and interpersonal situations. The technique enables you to bring your words to life in several comfortable, personal styles that you can change for different situations, individuals, audiences or patients.

With communication and presentation skills, it is not just understanding how communication works; it’s being able to use the concepts in your day-to day-life. This is why this course is so successful. The three key elements of the course are:

Key Element #1: Background Imaging – How emotion is created so you can put any emotion you want into your words, bringing them to life.

Key Element #2: Rhythm Pattern Styles – How styles are expressed and create vocal variety, so you can change to any style you need to match your listeners or clients. You can be powerful, or nurturing, or inspiring.

Key Element #3: Conversational Connection – How to sound conversational with your material and connect with any listener.

With Stephanie Hendrie’s Secrets of Exceptional Speakers course, you will know how to communicate any information, bring your words to life with appropriate emotion, connect with individuals or audiences, and sound conversational in several different styles with vocal variety. And it is highly successful with everyone who learns and uses it.

The Hendrie Method is used for all communication and presentations. Whether you are talking with someone on the phone, communicating with just one person, giving a boardroom presentation or speaking in front of 5,000, you need to convey the appropriate emotion, be flexible with your style, have vocal variety, sound conversational and truly connect with your listener. Clients use the technique for formal speeches, boardroom presentations, weekly meetings, sales calls, teaching, interviewing, as well as interpersonal interactions.

ILScorp now provides the exclusive “Secrets for Exceptional Speakers” course, which teaches the three key elements, completely online. You can access this world-class training in the comfort of your own home or business. This 11-hour course offers streaming video, printable worksheets and practice exercises. For $309, you’ll receive three months of unlimited access to the course.